Returns & Exchanges
At French Pharmacy, we want you to be completely satisfied with your skincare journey. If a product doesn't meet your expectations, you can return unopened and unused items within 30 days of delivery for a full refund.
Initiate Your Request
Contact our beauty concierge team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Ensure the items are in their original, unopened French packaging and securely pack them in a sturdy box to prevent damage during transit.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing